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Building confidence, or establishing trust in a
product need not be deceptive or artificial. There are many honest
people, many good products, and many mutual benefits shared between
buyers and sellers.
Brand names are some of the most common,
most important confidence-builders in advertising. While a brand
name may not seem to be an important aspect of any single ad, overall
consumer confidence is built by the constant long term repetition
of such brand names, trade marks, logos, and visual symbols.
As you analyze ads, notice how many brands you can
instantly identify simply by their distinctive symbols, shapes,
colors, or packaging.
In the pre-industrial age, craftsmen put their
own marking on the pottery and silverware they made as a way of
identifying their work. Thus, trademarks, and later, brand names,
became associated with reputable companies and quality products.
Brand loyalty -- that buyers would know,
trust, and prefer their brand -- is the dream of every seller. In
general, brand name products and established stores are more trustworthy
than unbranded items and unknown stores.
Sellers today use brand names in order to establish
confidence, emphasizing either tradition, that their product
has been trusted for a long time, or popularity, that their
product is trusted by many people.
At present, the USA has more than a half million
registered trademarks competing to be known and liked by the public.
In business, a well known and trusted name is worth
a lot of money. A reputable company takes great care in protecting
its name, not only in its internal operations (such as product quality-control,
guarantees, customer relations), but also in legally defending itself
against ripoffs, pirates, imitators and counterfeiters.
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Credentials, or credits, here refers to your genuine
accomplishments (such as knowledge, experience, awards, affiliations)
related to the topic.
Just as products and corporations can build audience
confidence by calling attention to their established experience
and proven record, so also individuals can build audience confidence
in their work if they are able to point out their legitimate merits.
Readers often read articles or buy books simply
on the basis of the author's past record, or their credentials.
If you have good credentials, display them.
The problem is how to display them tactfully
without seeming to be bragging, vain or immodest, arrogant or
pretentious.
Fortunately, many standard conventions are available to help writers
advertise themselves. In magazine articles, for example, a footnote
(or an "Editor's Note") cites the author's achievements.
In books, this is usually done, by others, on the cover "blurb"
or in a foreword.
In speeches, the function of the Master of Ceremonies
is to introduce the speakers and their achievements, so that they
won't have to talk about themselves. Frequently, such introductions
and editorial notes are provided by the writers themselves, written
in third person.
Writers (whether academic, business, or free lance)
usually keep a copy of what they write, some "writing samples,"
and a list of their publications, as part of their credentials.
In movies and TV, writers seek on-screen "credits,"
not only for vanity, but also because legal contracts, payments,
and royalties are based on them.
In some writing situations, it is not appropriate
to focus any attention on the writer. For example, a common
error in student papers is a constant reflexive focus back
on the writer, expressing subjective feelings or opinions (
"I think ... I feel ... I believe") rather than
a focus on the assigned topic.
Writers should make a conscious decision about
the appropriateness of introducing one's self, or displaying one's
credentials.
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