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Feedback is information received back
from the target audience, or others, which helps the writer
adjust the means to accomplish the end.
Feedback implies a very dynamic process of writing,
a process in which the writer recognizes the need for revision.
If we pay attention to the feedback, we find out
what works and what doesn't. All of us do this informally, but the
advertising industry has devoted a large portion of its budget and
energy in determining the effectiveness of its persuasion.
In one sense, the amount of products sold is the
bottom line in any ad campaign. But, for most corporations, so many
complex factors are involved in their overall marketing plan that
a variety of ways are used to get earlier feedback.
Test marketing, for example, is a method by which
proposed national ad campaigns can be tried out, much more cheaply,
by tests in a few small cities.
Surveys, questionnaires, interviews at shopping
malls, opinion polls, coupons redeemed, and phone calls received
are also important and common techniques for overall feedback on
effectiveness.
To get more specific comments, useful for ongoing
revisions, several methods are used. Most TV commercials are tested
out by "consumer behavior" and "market research"
companies using in-depth interviews with small sample audiences.
However, the oldest way of measuring the effectiveness
of specific ad copy has always been in direct mail in which the
ads and response devices are number coded.
The amount of time and money spent by advertisers
on gathering feedback is a good indication of its importance in
the process of persuasion.
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Most writers would like to get preliminary feedback
from the ideal editor:
a wise, kind, patient, and understanding expert who gives much
praise and tactful constructive criticism. Alas, most writers
make do without such a saint.
Usually writers have to learn to be self-reliant,
using their own imagination for feedback, playing both parts,
as writer and reader.
Reading your draft aloud helps, both for sound
and sense, for strengths and weaknesses, to see if it's appropriate
to the audience and situation.
Students often get helpful feedback from teachers:
in general, grades; more specifically, in the marginal comments
and circled errors.
Some composition courses stress group writing
or peer editing in order to increase feedback.
Textbooks also offer good advice and principles
for you to check your work against.
"You know? You know?" (that speech habit,
often condemned) is a common spontaneous, informal request for
audience feedback, assent, or understanding. "Yeh, yeh"
or "uh huh" (or a head nod) is the informal reply.
Not all feedback comments we get from family
and friends are equally useful: your mother might praise everything
you write ("that's nice"); your friends may have
a varying degree of skill, wit, tact, or interest; your teacher
may be overworked.
As a writer, you have to balance the usefulness
of feedback against the dangers of dependency. Seek feedback from
others, but don't be overly dependent on their opinions or approval.
Paying attention to feedback, from the audience,
from others, or even from your own imagined "inner speech"
is an important part of the writing process.
The ultimate feedback comes not from people helping
to prepare the writer to accomplish a task, but from the target
audiences.
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