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Nonverbals include all of the information and feelings
which can be conveyed by means of visual images, sounds (music,
tone of voice), body language (gestures, facial expressions), smells,
backgrounds and contexts.
Nonverbals imply.
They suggest, without explicitly saying anything. By being wordless,
they prompt us, as receivers, to co-create. We mentally supply the
words. Not only do we "name" the things we see, but we
are also set up to add our own evaluative modifiers: "pretty,"
"friendly," "ugly."
Certain nonverbals have
special symbolic meanings and can trigger a cluster of intense emotional
feelings.
For example, stirring patriotic and religious music (Sousa marches,
church hymns), beloved national shrines and regional scenes (Statue
of Liberty, redwood forests), and "home" scenes (Mom serving
Thanksgiving dinner) are commonly used because one part suggests
a whole scenario.
Products develop standard association scenes
because they have been effective with target audiences: for example,
beer ads (male bonding, the "guys" having fun, sports);
soft drinks ("good times": youth, high energy activity,
perky girls); wine (lovers, soft music); car ads (fast cars, open
highways, scenic curves); food ads (glistening, mouth-watering close-ups).
Nonverbals are important. Yet, until recently, so
little attention has been given to them by scholars, we don't even
have a commonly accepted system of names for the various concepts,
as we do for the verbal "figures of speech."
One result is that even FTC regulators (basically,
word-oriented lawyers) have problems in defining nonverbal deception.
In practice, it's done on a case-by-case response to specific ads:
for example, actors in white-coats may no longer be used in TV ads
to give the impression that they are doctors.
Any message, explicit or implicit, can be untrue
or deceptive. But, explicit lies are easier to identify and to disprove
than deceptive implications which lure the audience to insert, erroneously,
the untrue part.
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Other than graphics (charts, diagrams,
maps) used to illustrate or explain, nonverbals are less relevant
in most expository writing with its emphasis on information transfer
by means of verbal presentation, precision, and denotative words.
Expository writing, with its need for clarity
and coherence, differs from everyday conversation.
In speaking, we use nonverbals naturally and spontaneously,
often suggesting information and feelings by gestures and facial
expressions, tone of voice, pauses and silences. We can clarify
ourselves if we get negative feedback ("huh? "wadja
mean?").
Yet, misunderstandings still happen, even among
close friends. In business, to avoid such misunderstandings (to
record, to establish responsibility), we are often asked to "put
it in writing." Writing clarifies.
Ambiguity and multiplicity of meanings are
common in nonverbals. For example, a smile could be a nonverbal
sign of approval, affection, or friendship: an invitation to intimacy,
love, or a come-on, a social pleasantry, an expected formality,
a mask, a guise; any or all of the above.
Incongruity occurs (a "double
message") when the nonverbal message contradicts
the verbal.
Usually, we see this kind of irony (people smiling
while they say or do nasty things) more in real life than in ads
because ads usually want to send simple clear messages, not complex
confusing ones.
Relatively speaking, we get less school training
in analyzing nonverbal messages and indirect verbal messages even
though they are so common in persuasion and expressive language.
Poetry study is usually the only training students
get in how to analyze indirect language techniques.
Yet, often the links are not made between "traditional"
poetry and the "everyday" poetry of our common speech,
or of ads: "the poetry of the corporation."
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