| " HARD SELL" | "SOFT SELL" |
| When the PRODUCT is temporary, or has limited use. For example: concerts, movies, entertainments, fads, fashions, seasonal clothing, "collectibles," perishables. | When the PRODUCT has long-term or repeated use. For example: standard foods, non-fashion clothing, major appliances. |
| When the SELLER is temporary. For example: new or unknown websites, telephone "boiler rooms," door-to-door selling, any fly-by-night scheme or con game. | When the SELLER is permanent. For example, long established stores, manufacturers, and brand names. |
| When the BUYER is temporary. For example: tourists, travelers and newcomers; kids and inexperienced "newbies." | When the BUYER is permanent: For example: long-time residents, in own area, experienced, settled, mature. |
| When a CRISIS exists (a real or imaginary emergency, time limit, or deadline): For example: pain, severe weather, war, seasonal sales, elections, TV "Shopping Channels." | When NO CRISIS exists: For example: health, good weather, peace, normality, business as usual. |
| When GUARANTEE (refund or exchange) is missing: for example, unknown companies, "fronts," street vendors. | When GUARANTEE (refund or exchange) is available. For example: name brands, established stores and manufacturers. |
| When SUPPLY exceeds demand: surplus situations. | When DEMAND exceeds supply: shortage situations. |