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After advertising research identifies the target
audience, then the ad writer is concerned with that audience's knowledge
about the specific product or service (not "knowledge"
in general).
Such information is usually obtained by various
"consumer research" surveys, questionnaires, or interviews.
In relation to audience knowledge of the product,
consider the differences between the new and the old.
New products and services can often be totally
new inventions and discoveries, genuine innovations, which need
explanations and demonstrations. Think about the vast number of
new electronic products (calculators, computers, cellular) in the
past few years.
The ad writer's job here is to explain and to demonstrate
the purpose, procedures, and benefits of the new item: what it's
for, how it's used, or why it's worth the cost.
Sometimes a new brand or new variety of an old product
appears. In this case, the writer's task may be simply one of stressing
"name recognition" by repetition. Constant repetition,
in a blitz or saturation campaign, which simply associates a new
name with something already known, is effective. The writer has
to embed the unknown into that which is already known, and liked,
by the audience.
Old products and known services create different
problems for ad writers. In this situation, they have to attract
attention and add interest, yet without boring or annoying people
with constant long term repetition.
Many advertised products are standards, old standbys.
Notice how cleverly ad writers can sell the same old soap or soup.
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After you identify your intended audience as specifically
as you can, then focus on the common knowledge that this
audience shares with you.
Think first about the shared "knowns," the "givens,"
the things you can leave out, and the basic assumptions.
For example, we usually assume our audience speaks
English, and lives in our culture. You don't want to insult your
audience by explaining the obvious, or belaboring a point.
If the writer is informed and prepared (after researching the
topic), then the writer will have a "specialist"
knowledge of the topic.
The writer should then analyze the audience
in terms of the degree of their knowledge about the topic.
Are they "specialists" (knows a lot) or "non-specialists"
(knows very little)?
Specialist audiences
are easier to analyze and write for because the writer knows what
ideas need not be explained, and what examples and allusions can
be used. Articles written for specialists spend much less time
on general background material, and focus much more closely on
small specific points treated in detail.
Non-specialist audiences
are harder to analyze and write for because if the writer explains
too much, it seems patronizing or condescending. But, if the writer
explains too little, it might be unclear. For a non-specialist
audience, the writer has to give much more attention to background
and context, complex issues have to simplified, and definitions
and explanations have to be made.
About your audience, ask yourself:
What's known to them? Unknown? What's old? New?
What can I assume? What needs to be explained, or elaborated?
What can be summarized, or omitted?
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